Popular questions
Where are my downloads and license keys?
Once your payment is confirmed, open Downloads & keys in your account. Each product you own shows its license key (with a copy button) and the installers you can download. If something is missing, check the order under your orders or open a support request with your order number.
What's the difference between a one-time purchase and a subscription?
A one-time purchase is yours to keep: its downloads and license key don't expire. A subscription is billed monthly or yearly and stays active while it's paid. You can cancel any time under your subscriptions; you keep access until the end of the period you paid for.
How do I share a purchase with my team?
Purchases belong to an organization. Create a team under Organizations, invite people by email, and assign them seats. When you check out, pick the team under Buy for so the purchase lands there instead of your personal workspace.
How is sales tax calculated?
The cart shows an estimate once you enter your country and ZIP / postal code. The final tax is calculated at checkout from your billing address and shown on your receipt.
How do I get help?
Open a support request. No account needed: you'll get a ticket number and a private link to follow the conversation. Signed-in customers see every ticket under your tickets. Paying customers are answered first, and security reports go straight to the top of the queue.
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